F.A.Q

COVID-19 (coronavirus) information
Is it safe to shop from your site?

We are operating in line with advice from the World Health Organisation and the local authorities. We constantly make sure that all appropriate health and hygiene standards are adhered to.

Will I still receive my order/return/exchange?

Yes. Please be assured that we are monitoring the situation very closely and will be in touch if there is any update to your order, exchange or refund.

What about the delivery of my purchase?

Our Global Safety & Security team are monitoring the situation and continue to work very closely with our DHL shipping partners and aim at making sure that all appropriate health and hygiene standards are adhered to.

How do I collect my items in store? (this option is suspended temporarily during the Coronavirus outbreak)

During checkout, choose "Collect In-Store". Your items will be ready within 1 hour. Please give your order number or name to a customer service agent in store. (this option is suspended temporarily during the Coronavirus outbreak)

How can I buy now but pay later?

During checkout, fill in shipping information and go to the next step for payment. You will see the option for "Klarna

Is your bricks and mortar store still open?

Our physical store is currently closed due to the Coronavirus outbreak. As soon as the Government gives the all clear to open, we will do so.